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Senior Avaya core unified communications engineer for cloud services operation • Design, implementation, configuration, daily operation and upgrading of core Avaya Aura Products including: o System Manager o Session Manager o Communications Manger o Media Server o Voice Gateways G450/G430/G650 o CM ESS and Local Survivability using Session Manager o Application Enablement (AES) o Contact Center Products (Elite) • Perform discovery of customer telephony environments for configuration and requirements gathering • Lead active deployment of Avaya Aura unified communication systems • Develop and implement dial plans, dial plan migration in session manager and communications manager. Use Provision to export, modify and import dial plans • Configure voice gateways • Configure and Implement internal CA certificates throughout the applications deployed for the customer • Troubleshoot L2/3 level incidents on core AVAYA products • Participate in P1/P2 escalation calls and provide customer timely updates • Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary • Perform SIP Troubleshooting for SIP Phones and SIP Trunks