Competive Telecoms.

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Service Manager

Greenville,

65-80k + Bonus

The overall purpose of the Service Manager is to be the main customer advocate within the Operations function, and act as the first point of escalation for all customer incidents and responsible for internal escalation communications to executives within Company. More specifically, the job entails: -Troubleshoot RF and IP components of maritime VSAT/ESV systems using specialized software and test equipment. -Interpret troubleshooting results and determine best course of action to restore operability in least time possible and most cost effective manner. -Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily. -Analyze diagnostic tools and monitoring software to proactively interpret problems or symptoms that can lead to equipment failure or degradation of network efficiency.

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