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Senior Service & Contract Manager

New York City,

150-175k + Bonus

To manage the “in-life” relationship with a portfolio of customers: Leading virtual teams to ensure that Company provides the highest level of customer service, in line with contractual commitments. Acting as the customer’s advocate within Company. Driving Continual Service Improvement. Increasing customer satisfaction, reducing avoidable churn and enabling an increase in new business opportunities (cross-sell, up-sell). To provide service expertise and service design as an input to bids/RFPs and champion Company's service capability to close new opportunities. To identify and drive service improvements for the benefit of the wider Capital Markets organization.

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