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Provisioning Engineer

Atlanta or Denver, ,

60 - 90k + Bonus

Provisioning Engineer Position works with the commercial team to onboard new customers and vendors efficiently while trying to identify and roadblocks or technology issues that may interfere with the call quality or overall customer experience. This position is also responsible for managing the voice switching network as it relates to products, trunks, settings, IP’s and access. Daily responsibilities include: - Provisioning new Customers and vendors into the Company’s VOIP switching networks o Collect all the needed information from the customer or vendor o Build the trunk(s) on the platform that has been identified for turn up o Coordinate with the customers or vendors on codec and other technology support - Provisioning Comapnay equipment o Loading all IP addresses o Maintaining all vendors and customers § IP Addresses § CPS Limits § CCS Limits § Credit Limits § Labeling of Product and trunk groups § Assignment of Customer BANs - Testing o Develop test criteria and plans for vendors § Work through he plan on each of the network elements to be provisioned § Including DTMF, Faxing, MOS Scoring, PDD, Completion, etc. § Report back tot the vendor the results of the testing and perform live testing and call captures if needed. o Assist new customers in testing the Company’s network § Provide all needed information including footprint and included test numbers § Set limits on testing windows and financial impact § Provide call traces and live support § Monitor for activity and provide CDR’s for accuracy and comparison - Inter-Op o Head to head testing of new features o Recertify after software updates, downtime, outages o Monitor cause codes for change in format or compatibility o Keep current with customer and vendor technology and version o Testing routing schemes and desired LCR functions o Loading of customer and vendors rates and products in to LCR - Turn-Up o Verify turn up schedule with commercial team and customer o Ensure all setting on the TG are correct and match the customers production configuration o Build routing for the customer or vendor in accordance to the product development of management expectation. o Monitor cause codes and traffic once in production to ensure proper success.

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