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NOC Technician

Herndon,

60k + Bonus

The NOC Technician is responsible for timely identification/resolution of network and customer faults and outages as well as supporting the overall NOC mission. Work shift to shift (1st, 2nd, 3rd) in the Network Operations Center.  Investigate, troubleshoot and resolve customer service effecting faults/outages.  Investigate, troubleshoot and resolve Network backbone and service effecting faults/outages on PCCW Global’s network.  1st / 2nd level support of external/internal customers and partners/vendors.  Maintain/update internal databases/systems and assist NOC documentation requirements.  Other related duties as assigned by NOC Management

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