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NOC Supervisor

Rancho Cucamonga,

90-120k + Bonus

You will be responsible the efficient operation of the Network Operations Center (NOC) and the personnel assigned, in support of business and residential internet services and long-haul fiber data services in California and Nevada. Services include the city of Ontario, Rancho Cucamonga, and Vallejo network structures. ROLE AND RESPONSIBILITIES • Supervise Network Operations Center personnel. • Coordinate and Supervise Field Technicians in support of customer services and repair. • Supervise residential orders as necessary. • Supervise customer conflict resolution. • Supervise sales to cash coordination to ensure residential orders are processed in the most efficient way possible. • Supervise process business orders through our internal system. • Supervise required documents are accurate and accounted for. • Coordinate with Company's Network Engineer team for upgrades, colo’s, orders involving third party providers, etc. • Monitor the production of the Field Technician team as well as the individual and adjust accordingly. • Set up internal training scenarios to strengthen the field tech skill set and morale. • Frequently communicate or have weekly meetings to address corporate information or to discuss individual orders. • Provision and test E-Line, E-LAN and Internet services. • Develop and execute test plans to check infrastructure and system performance. • Draw network diagrams. • Enforce policies for standardizing systems. • Document network policies and procedures in a clear concise way. Code 10008

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